Client Services Representitive​

ROLE SUMMARY

Reporting directly to the Managing Director, the Client Services Representative is responsible for assisting with the development and execution of marketing strategies to meet agreed company and client objectives and must be able to build trust, drive execution, foster innovation, focus on delivery to clients, collaborate with others, solve problems creatively, and demonstrate high integrity.

RESPONSIBILITIES

To work independently while starting projects without direction.

To assist with the development and production of new client presentations and RFPs.

To ensure all marketing and communications tactics are delivered on strategy and on time.

To proactively establish and maintain effective professional relationships with clients, suppliers and staff.

To identify potential client sponsorships and promotions and to develop appropriate publicity and advertising for same.

To create and deliver monthly client activity reports and media clippings.

To oversee specific client marketing activities, including but not limited to:

  • produce (write, edit, and proofread) and distribute press releases, advertisements, editorial content, newsletters;
  • coordinate design and production of promotional materials and print collateral;
  • manage of client social media marketing, such as Twitter, LinkedIn, Facebook, etc.;
  • compose and send out emailing communications via MailChimp, ConstantContact;
  • web and blog site development & maintenance;
  • create, monitor and manage budgets for public relations activities.

To organize conference/event planning and execution (organize client and supplier meetings, event branding, sponsorship, promotion, registration, etc.)

To maintain and ensure adherence to the client’s brand principles and guidelines.

To prepare market research proposals, oversee and manage market research projects and client reporting.

JOB SPECIFICATIONS

Degree in Marketing or similar with a minimum of 5 years’ related experience; or a minimum of 10 years’ relevant experience.  Must demonstrate excellent business acumen. Work experience in the financial services would be beneficial.

Understanding of integrated marketing communications and media planning.

Understanding of market research including: types of marketing research, budgeting, logistical coordination, etc.

Proven experience of developing, maintaining and delivering on marketing strategies to meet company objectives, and a strong understanding of client and market research dynamics and requirements.

Previous management/supervisory experience.

Familiarity with graphic design.

Ability to work evenings and weekends as required.

Experience working in email marketing tools, e.g. MailChimp, Constant Contact, and website development and maintenance programs, e.g. WordPress, Joomla.

Advanced knowledge of MS Outlook, Word, Excel, Publisher, and PowerPoint; Adobe Acrobat Pro (prospective candidates will be tested).

CORE COMPETENCIES

Creative Thinker – proven track record of coming up with creative, out of the box ideas, concepts and approaches.

Ability to Move Ideas into Action – ability to take creative ideas and concepts and those of others and turn them into effective marketing communications messaging and materials.

Organizational & Planning Skills – demonstrates an ability to structure workflow efficiently and effectively, manages priorities by working ahead and ensuring important tasks are completed first; multi-tasks successfully.

Communication– possesses clear and concise English grammar; demonstrates superior written and verbal communications skills; encourages open communication and keeps others informed at all times; listens and demonstrates an understanding of information.

Self & Time Management – is self-motivated; assumes personal responsibility for responsibilities assigned; manages time effectively.

Decision-Making Skills – weighs alternatives and can be trusted to make sound decisions in the absence of direction; is willing to make unpopular decisions and defend; is decisive and confident.

Interpersonal Skills – interacts and communicates strongly with all levels of clients, suppliers, media, and staff.

Attention to Detail – possesses a keen eye for detail; performs to exceptional standards of quality and workmanship; gets things done right the first time.

Sense of Urgency – accomplishes tasks quickly and accurately with minimal direction and supervision; ability to work in a fast-paced environment and multi-task successfully.

Results Driven – self-motivated towards achieving company and client marketing goals and deliver within tight deadlines.

Collaborative & Team Leading Skills – exhibits team spirit and the ability to be a team player; works to help the team succeed; provides consistent direction & continual support; delegates with authority and accountability.

Positivity & Flexibility – exudes high energy and a positive ‘can-do’ attitude; adapts to change quickly and is willing and prepared to pick up new skills and responsibilities.

Integrity– willing to accept high level of responsibility for own actions; trustworthy and discreet.

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